General Terms and Conditions

CONTENT
ARTICLE 1 - Definitions
ARTICLE 2 - Details of Arts Food Products B.V.
ARTICLE 3 - Applicability
ARTICLE 4 - The offer
ARTICLE 5 - The Agreement
ARTICLE 6 - Right of withdrawal
ARTICLE 7 - Costs in case of withdrawal
ARTICLE 8 - Exclusion right of withdrawal
ARTICLE 9 - The price
ARTICLE 10 - Conformity and Warranty
ARTICLE 11 - Delivery and execution
ARTICLE 12 - Duration Transactions
ARTICLE 13 - Payment
ARTICLE 14 - Complaints procedure
ARTICLE 15 - Disputes
ARTICLE 16 - Industry guarantee
ARTICLE 17 - Additional or different provisions
ARTICLE 18 - Amendment of the general terms and conditions of Stichting Webshop Keurmerk

ARTICLE 1 – Definitions
In these terms and conditions the following definitions apply:
Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with AFP;
Distance contract: an agreement whereby, within the framework of a system organized by AFP for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same room;
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Right of withdrawal: the option for the consumer to waive the distance contract within the cooling-off period;
Day: calendar day;
Duration transaction: a distance contract with regard to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

ARTICLE 2 – Data Arts Food Products B.V.

Arts Food Products B.V.
Sigarenmakerstraat 5
NL-5232BJ 's-Hertogenbosch

Phone: +31 (0) 73 737 0129

Arts Food Products B.V. is registered with the Dutch Chamber of Commerce under number 75980908 with VAT number: NL860466395B01.

In these General Terms and Conditions, Arts Food Products BV is abbreviated with the letters AFP.

ARTICLE 3 – Applicability
1. These general terms and conditions apply to every offer from AFP and to every distance agreement concluded between AFP and the consumer.
2. Before the distance contract is concluded, the text of these General Terms and Conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at AFP and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
4. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that applies to him. is most favorable.

ARTICLE 4 - The offer
1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If AFP uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on AFP.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
This concerns in particular:
− the price including taxes;
− any delivery costs;
− the manner in which the agreement will be concluded and which actions are required for this;
− whether or not the right of withdrawal applies;
− the method of payment, delivery

or execution of the agreement;
− the term for acceptance of the offer or the term for keeping the price unconditional;
− the level of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the basic rate;
− if the agreement is archived after its conclusion, how it can be consulted by the consumer;
− the way in which the consumer can become aware of acts that he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded;
− the possible languages ​​in which, in addition to Dutch, the agreement can be concluded;
− the codes of conduct to which AFP has subjected itself and the way in which the consumer can consult these codes of conduct electronically; and
− the minimum duration of the distance contract in the event of an agreement that extends to continuous or periodic delivery of products or services.

ARTICLE 5 - The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the associated conditions.
2. If the consumer has accepted the offer electronically, AFP will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, AFP will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, AFP will take appropriate security measures to that end.
4. AFP can inform itself – within legal frameworks – whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, AFP has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.
5. AFP will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
a. the visiting address of the AFP branch where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing after-sales service and guarantees;
d. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. If AFP has committed itself to deliver a series of products or services, the provision in the previous paragraph only applies to the first delivery.

ARTICLE 6 – Right of withdrawal
1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during at least fourteen days. This period starts on the day after receipt of the product by or on behalf of the consumer.
2. During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. Given that AFP markets products for human and animal consumption, the product cannot be taken back once the seal of the product has been opened. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to AFP, in accordance with the reasonable and clear instructions provided by AFP.

ARTICLE 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account.
2. If the consumer has paid an amount, AFP will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

ARTICLE 8 - Exclusion right of withdrawal
1. If the consumer does not have a right of withdrawal, this can only be excluded by AFP if AFP has stated this clearly in the offer, at least in good time before the conclusion of the agreement.
2. Exclusion of the reright of calling is only possible for products:

a. that have been established by AFP in accordance with the consumer's specifications;
b. which are clearly personal in nature;
c. which by their nature cannot be returned;
d. which can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

ARTICLE 9 - The price
1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, AFP can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if AFP has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

ARTICLE 10 - Conformity and Warranty
1. AFP guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations.
2. An arrangement offered by AFP, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against AFP in respect of a shortcoming in the fulfillment of the obligations of AFP on the basis of the law and/or the distance contract.

ARTICLE 11 - Delivery and execution
1. AFP will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
4. In the event of dissolution in accordance with the previous paragraph, AFP will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.
5. If delivery of an ordered product proves to be impossible, AFP will endeavor to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of AFP.
6. The risk of damage and/or loss of products rests with AFP until the moment of delivery to the consumer, unless expressly agreed otherwise.

ARTICLE 12 – Duration agreements: duration, cancellation and extension
cancellation
1. The consumer can terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of the products, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of the products, at any time towards the end of the definite term, with due observance of the agreed cancellation rules and a notice period of no more than one month.
3. The consumer can conclude the agreements referred to in the previous paragraphs:
- cancel at any time and are not limited to cancellation at a specific time or in a specific period;
- at least cancel in the same way as they entered into by him;
- always cancel with the same notice period as AFP has stipulated for itself.

Extension
4. An agreement that has been entered into for a definite period and that extends to the regular delivery of the products may not be tacitly concluded extended or renewed for a specified duration.

Expensive
5. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration. to postpone.

ARTICLE 13 – Payment
1. Insofar as not later agreed, the amounts owed by the consumer must be paid within fourteen days after delivery of the good or, in the case of an agreement to provide a service, within 14 days after the documents relating to this agreement have been issued. .
2. When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s) before the stipulated advance payment has been made.
3. The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to AFP.
4. In the event of non-payment by the consumer, AFP has the right, subject to legal restrictions, to charge reasonable costs made known to the consumer in advance.

ARTICLE 14 – Complaints procedure
1. AFP has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted to AFP, fully and clearly described, within a reasonable time, after the consumer has discovered the defects.
3. Complaints submitted to AFP will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, AFP will reply within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the service of AFP can also be submitted via a complaint form on the website of the Webshop Keurmerk Foundation http://www.keur.info. The complaint will then be sent to the relevant AFP as well as to the Stichting Webshop Keurmerk.
5. If the complaint cannot be resolved in mutual consultation, a dispute will arise that is subject to the dispute settlement procedure.

ARTICLE 15 - Disputes
1. Agreements between AFP and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
2. Disputes between the consumer and AFP about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur can, with due observance of the provisions below, be submitted by both the consumer and AFP to the Webshop Disputes Committee , PO Box 90600, 2509 LP, The Hague (www.sgc.nl).
3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to AFP within a reasonable time.
4. No later than three months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee.
5. If the consumer wishes to submit a dispute to the Disputes Committee, AFP is bound by this choice. If AFP wishes to do so, the consumer will have to state in writing within five weeks after a written request to that effect by AFP whether he also wishes to do so or whether he wants the dispute to be handled by the competent court. If AFP is not informed of the consumer's choice within the period of five weeks, AFP is entitled to submit the dispute to the competent court.
6. The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee. The decisions of the Disputes Committee are made by way of binding advice.
7. The Disputes Committee will not deal with or discontinue a dispute if AFP has been granted a suspension of payments, has gone bankrupt or has actually terminated its business activities, before a dispute has been dealt with by the Committee at the hearing and a final decision has been made.
8. If, in addition to the Webshop Disputes Committee, another disputes committee recognized or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee for the Webshop is competent for disputes mainly concerning the method of selling or providing services at a distance. exclusion authorized. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid.

ARTICLE 16 - Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumersum and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.